What do our order statuses mean?
Received: Your order has been received and is waiting on payment before entering the production queue.
Paid: We have received confirmation of payment; your order has entered the production queue and will be shipped within 5-7 working days.
Internal Order Query: Your order is on hold pending a query. If your order has been marked for a query and a member of our team hasn’t been in touch, they will be very shortly.
Shipped: Production has been completed and your order has been scanned as shipped. Please refer to our shipping information for estimates on shipping times.
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